Privacy policy
1. Data controller
LUMIS Atelier is responsible for the processing of your personal data collected via this site. For any questions relating to your data, contact us via the contact form.
2. Data collected
During an order
- First and last name
- Email address
- Delivery address
- Payment information (processed directly by our secure service provider — LUMIS Atelier does not have access to your banking data)
Via our contact form
- Name, first name, email
- The content of your message
Browsing data
- Site operating cookies
- Anonymized analytical data (pages visited, duration of visit)
3. Purpose of processing
Your data is collected and processed for:
- Process and deliver your order
- Send you order confirmation and tracking
- Answer your questions and requests
- Improve our site and our service (anonymized data)
- Respect our legal obligations (accounting, litigation)
4. Legal basis for processing
- Execution of a contract — for order processing
- Legitimate interest — for improving the service
- Legal obligation — for accounting and taxation
- Consent — for marketing communications (if applicable)
5. Shelf life
- Order data: 10 years (accounting obligation)
- Contact data: 3 years from last contact
- Analytical cookies: 13 months maximum
6. Data sharing
LUMIS Atelier never sells your personal data. They can only be shared with:
- Our payment provider (secure processing)
- Our carrier (delivery of your order)
- Shopify (hosting and store management)
These service providers are subject to strict confidentiality obligations and can only use your data for the purposes for which it is transmitted to them.
7. Your rights
In accordance with the GDPR, you have the following rights:
- Right of access — obtain a copy of your data
- Right of rectification — correct inaccurate data
- Right to erasure — delete your data (under conditions)
- Right to portability — receive your data in a structured format
- Right to object — object to certain processing
To exercise these rights, contact us via the contact form. You can also submit a complaint to the CNIL (cnil.fr).
8. Cookies
The LUMIS Atelier site uses cookies strictly necessary for the operation of the site (session, basket) and anonymous analytical cookies to improve the user experience. You can configure the use of non-essential cookies via the consent banner displayed during your first visit.